“From NO MONEY for BUS Ticket during SCHOOL DAYS to Driving a BENZ CAR to work”. Rtn. Fredricks John

The Story of a Business Man | Kovai Icon | Media MinesMedia Kovai Icons is completely based on people who started their businesses in Coimbatore, sharing their experiences and guiding young entrepreneurs. Rtn. Fredricks John MBA., PhD., M-IOD. Director, EVP & Site Head at Personiv. Harvard Business School Exec. Ed. Alumni. Member - NASSCOM National SME Council. Member - Institute of Directors. About him, “From not having the money to ride a BUS to school - to driving a BENZ to work”. "A visionary leader who loves to be in the company of people who love success. Role model by nature, friend to many. Avid traveller, biker, adventure lover. Crazy about Harley Davidson, Ferrari and Manchester United. Gives back to society through activities involving his team and Rotary International. Proud Academic Doctor, and Senior Executive Leadership Program Alumni of the Harvard Business School." I bring 26 + years of experience in: People Management, Strategic Operations Management, Quality Assurance, Process Reengineering, Customer Delight, Risk Management, Revenue Management 1. Proficient in managing large multi-cultural teams in multiple processes / locations for running successful operations & experience of developing procedures, service standards for business excellence. 2. Planning & implementing effective control measures to reduce costs of operations. 3. Excellent communication, inter-personal relationship management and problem solving skills with the ability to work in culturally diverse environments. Results-driven, end-to-end, multi-level, multi-location, contact center operations with skills in improving process, managing risk, quality control and team management directives. Strategic planning for process integration, migration, MIS & revenue management resulting in workable solutions and benchmarks for performance against key operational objectives. Expertise in quality assurance with a proven track record of delivering optimal results in a high growth environment.