“IF OPPORTUNITY DOESN’T KNOCK, BUILD A DOOR” NEVER GIVE UP!! #motivation #tamil #tamilmotivation

Kovai Icons is completely based on people who started their businesses in Coimbatore, sharing their experiences and guiding young entrepreneurs. Rtn. Fredricks John MBA., PhD., M-IOD. Director, EVP & Site Head at Personiv. Harvard Business School Exec. Ed. Alumni. Member - NASSCOM National SME Council. Member - Institute of Directors. https://youtu.be/ZTmL6iUMhh4 About him, “From not having the money to ride a BUS to school - to driving a BENZ to work”. "A visionary leader who loves to be in the company of people who love success. Role model by nature, friend to many. Avid traveler, biker, and adventure lover. Crazy about Harley Davidson, Ferrari, and Manchester United. Gives back to society through activities involving his team and Rotary International. Proud Academic Doctor, and Senior Executive Leadership Program Alumni of the Harvard Business School." I bring 26 + years of experience in People Management, Strategic Operations Management, Quality Assurance, Process Reengineering, Customer Delight, Risk Management, Revenue Management 1. Proficient in managing large multi-cultural teams in multiple processes/locations for running successful operations & experience in developing procedures, and service standards for business excellence. 2. Planning & implementing effective control measures to reduce costs of operations. 3. Excellent communication, interpersonal relationship management, and problem-solving skills with the ability to work in culturally diverse environments. Results-driven, end-to-end, multi-level, multi-location, contact center operations with skills in improving processes, managing risk, quality control, and team management directives. Strategic planning for process integration, migration, MIS & revenue management resulting in workable solutions and benchmarks for performance against key operational objectives. Expertise in quality assurance with a proven track record of delivering optimal results in a high-growth environment.